The Importance of Total Quality Management

Articles

The Importance of Total Quality Management

The Importance of Total Quality Management

Articles

The Importance of Total Quality Management

Articles

The Importance of Total Quality Management

The Importance of Total Quality Management

Restez informé des dernières informations des chaînes d'approvisionnement.

Thanks for signing up!

The importance of Total Quality Management (TQM) is best understood when viewed as the 'teamwork' ethos that drives sports franchises to win year after year. Every player has a role to play, proper equipment and training, and, ultimately, a goal to rise to the top and be part of a winning culture.

For businesses, the equivalent goals are to: 1) win a share of the market; 2) grow that share over time; and 3) create a winning culture around their success.

A Total Quality Management system encompasses both the philosophy and the playbook for company success. 

In this article we will focus on the importance of Total Quality Management, and offer four essential steps for successfully implementing a TQM system.


The Importance of Total Quality Management

Total Quality Management is a unified approach to managing and continuously improving all aspects of production, such as raw material sourcing, fabrication, distribution, and sales.

Developed in the second half of the 20th century, the idea of Total Quality Management continues to be relevant today because of its compelling emphasis on detailed supply chain monitoring and continuous reevaluation of its processes, all in an effort to:

  • Reduce product defects,
  • Minimize production waste, and
  • Discover potential areas for improvement and innovation.

At its core, TQM's impetus is sustainable customer satisfaction, achieved through continuous improvement. The process of implementing a successful TQM system should reflect this.


4 Essential Steps to Implementing a Successful TQM

Sustainable customer satisfaction and continuous improvement should be behind every step of a successful implementation of TQM.

Here are four important steps for businesses looking to implement Total Quality Management principles in their operations:

1. Gain Commitment and Understanding from Employees and Suppliers

Comprehensive quality efforts must be initiated by the management, but require dedicated effort and buy-in at every level. Your first step is to garner commitment to the company vision among your employees. Your company’s vision can be communicated through your mission statement, company standards, and expectations -- but it’s even more important that you practice what you preach. Words without actions behind them won’t get you far.

Furthermore, you should be able to provide your teams and suppliers with all necessary training tools and materials, which will give them the skills and knowledge to bring your vision to life. Committed suppliers with a complete understanding of your standards and best practices will gain confidence in your company as a reliable business partner, and in their ability to continuously improve their operations.

2. Develop a Quality Improvement Culture

Through the implementation of the Plan-Do-Check-Adjust (PDCA) method at every phase of production and distribution, on-site managers can take performance improvement into their own hands.

An ongoing feedback loop relying on analysis and iterative action is an effective way to adjust to the evolving market conditions, drive continuous improvement, as well as discover breakthrough methods that could really enhance quality and efficiency.

3. Focus on Customer Requirements

If you think customers only care about cheap products, then you may make a sale -- but making a sale is not the endpoint of your journey. For thriving businesses, each new sale is a potential beginning of a long relationship with a loyal consumer, one that will bring you repeat business and, ideally, promote your brand through valuable word-of-mouth advertising.

To win such loyalty, you need to remember that many of today’s consumers are willing to spend a little extra for product quality, on-time delivery, and, increasingly, proven ethical production practices. Achieving TQM’s ultimate goal of sustainable consumer satisfaction requires incorporating these customer requirements into your standards and processes -- and using the principles of TQM to ensure they are met.  

4. Maintain Effective Quality Control Measures

Technically, delivering customer satisfaction over the short term is possible even without effective TQM. However, if you want your business to continue operating at a profit, your goal should be to establish efficient production practices that will enable you to deliver products of consistently high quality, drive innovation, and become more competitive. 

Regular quality control inspections are instrumental for maintaining and improving product quality. Furthermore, all relevant quality data points should be captured in real time, stored, consolidated, and analyzed to pinpoint present and future problem areas, as well as opportunities for improving production methods.


How Can QIMAone Help?

At QIMA, we understand the important of Total Quality Management, and know that being the leader of a winning business team requires vision, execution, and communication.

The QIMAone quality and compliance software offers an intelligent platform to unify all parts of your supply chain and help your business meet these requirements to success.

Through real-time communication, powerful quality control inspection features and readily available training tools, you can empower every link of your supply chain to deliver high-quality products consistently, efficiently, and transparently.

Our software enables complete supply chain mapping for a detailed, 360-degree view of all supply chain functions, locations, and performance levels, allowing you to better understand how to help your sourcing partners meet your standards and customer expectations.

Ready to establish a winning business culture through successful Total Quality Management?

Learn more about QIMAone applications by scheduling a demo today.

Articles Liés

improvement , quality

7 manières efficaces d’améliorer votre système de gestion de la qualité
7 manières efficaces d’améliorer votre système de gestion de la qualité

Trouvez des moyens d’améliorer votre système de gestion de la qualité (SGQ) aidera les chaînes d’approvisionnement à devenir plus proactives. Découvrez dans cet article 7 façons d’améliorer votre système de gestion de la qualité.

Avantages d’un logiciel de gestion des inspections numérique
Passer au numérique avec un logiciel de gestion des inspections

Comment un logiciel de gestion des inspections peut-il améliorer votre entreprise ? Continuez à lire pour découvrir les avantages du logiciel de gestion des inspections.

comment mettre en œuvre un système de gestion de la qualité
Comment mettre en œuvre un système de gestion de la qualité | QIMAone

Savoir comment mettre en œuvre un système de gestion de la qualité est tout aussi important que le logiciel que vous choisissez. Pour en savoir plus sur la mise en œuvre un système de gestion de la qualité, lisez ce qui suit.

Baromètre QIMA Q3 2020 sur les puissances manufacturières d'Asie qui se redressent malgré les perturbations continues de la COVID-19
Baromètre QIMAone Q3 2020

Baromètre QIMA Q3 2020 sur les puissances manufacturières d'Asie qui se redressent malgré les perturbations continues de la COVID-19

Renforcez le contrôle qualité grâce aux indicateurs de la performance des fournisseurs
Renforcez votre contrôle qualité grâce aux indicateurs de la performance des fournisseurs

Les indicateurs de la performance des fournisseurs vous aident à améliorer l’efficacité de votre chaîne d’approvisionnement. Découvrez comment ils vous aident à améliorer le contrôle de la qualité et à accroître vos résultats.

Baromètre QIMA Q1 2021 - La crise du commerce mondial liée à la Covid révèle des changements dans les habitudes de consommation et des risques éthiques omniprésents, alors que l’approvisionnement en Chine surmonte les difficultés
Baromètre QIMA Q1 2021

Baromètre QIMA Q1 2021 - La crise du commerce mondial liée à la Covid révèle des changements dans les habitudes de consommation et des risques éthiques omniprésents, alors que l’approvisionnement en Chine surmonte les difficultés

Why Your Supply Chain Needs a Quality Control Checklist App

Looking for a better way to minimize defective products in your supply chain? Check out how a quality control checklist app can make your quality checks simpler.

Online Quality Management System Software: Simplify Quality Control

Online quality management system software helps you manage quality control data more effectively. Discover how you can streamline and optimize your processes.

Supply Chain Visibility: Challenges and Solutions
Supply Chain Visibility: Challenges and Solutions

In this article, we will look at why supply chain visibility is crucial for businesses, how businesses can tackle supply chain visibility challenges, and how achieving visibility ensures efficiency, high-quality production, and ethical transparency.

The Importance of Quality Assurance for Supply Chain Success

Supply chain success begins with the Quality Assurance process. Find out more about the role of QA in fulfilling complete customer satisfaction.

QC manager inspecting goods using QIMAone
Establishing Quality Improvement Practices in Supply Chain

Establishing good quality management improvement practices should be preemptive, well-planned, and continuous.

Supplier Quality Management Software (SQMS) is necessary for strengthening supply chains.
What is a Supplier Quality Management Software?

In this article, we'll address what makes Supplier Quality Management Software (SQMS) necessary for strengthening supply chains.

Découvrez comment QIMAone peut aider votre business

Obtenez une démo gratuite et voyez QIMAone en action